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When working within a high performance environment in sport Tanya Oxtoby says manage your staff with understanding and clear messages to help develop them to be their best. This includes getting to know them, motivating them, and reflection.
1. Build rapport with your staff members!
Don’t treat all staff like robots, get to know them individually and build up your rapport with them. This will allow you to understand some of their personal traits and mannerisms that may help moving forward. It will enable you to establish what they feel is important them to them both within the role and externally, what support structures they have in place in terms of family and friends, and also help you better understand their commitments away from the role you have hired them to do.
2. Understand their motivations, strengths and areas for development
Its no surprise that just like players, when it comes to staff if you can understand an individuals motivations you will be able to maximize their individual potential. This will also increase their effectiveness within their role and how that contribute to the teams success.
Through understanding each staff members strengths, and areas they need to develop (both the areas they themselves have expressed a willingness to upskill themselves in, as well as the areas the club has identified) you will be able to allocate appropriate roles and responsibilities.
3. Be clear on responsibilities within the role
In order to allow staff to feel valued and trusted they must be allowed the autonomy to complete their responsibilities with freedom and support. Clarity of which staff member is responsible for what job will ensure that there isn’t confusion between staff, and provides a level of accountability to deliver those tasks at the right time with the correct quality.
4. Be clear on timelines and allow time for reflection and review
It’s not just the task itself that needs to be clear, it’s the detail that is expected within that task, as well as when that task needs to be completed by, or shared with other by. Setting clear roles and timelines especially within a high performing environment where often tasks have a knock on effect, is crucial for success.
Taking the time to reflect if the process you have in place is effective, will ensure that all staff members are being as effective as possible to help the team achieve success.
5. Be conscious to highlight the positives not just the things that need improving
When working within a high performance environment where every little bit can be the difference between success or failure, we are all quick to highlight whenever something isn’t at the level or standard that we expect. Whether that is individuals players, the team or staff members performance, sometimes always highlighting the things we need to improve on can have a detrimental effect on performance.
Try to find the balance of reinforcing the positive behaviors and tasks expected within the environment you are managing to ensure that staff are aware of when they have performance to the level you expect, as well as pointing out when things aren’t done in the manner you expect.
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